Effective Date: January 1, 2025
GMR Solutions is committed to protecting the privacy of our clients, website visitors, and all individuals who interact with our services. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, use our services (including Bulk SMS, Bulk Voice Call, WhatsApp Business API, Custom Web Application Development, and Printing Services), or otherwise communicate with us.
By accessing or using our website and services, you agree to the terms of this Privacy Policy.
We collect various types of information to provide and improve our services, communicate with you, and operate our business.
This includes information that can be used to identify you directly or indirectly. We may collect:
- Contact Information: Name, email address, phone number, company name, and postal address.
- Account Information: Usernames, passwords, and other credentials used to access our services.
- Payment Information: Billing address, payment method details (though we do not directly store full credit card numbers; these are handled by secure payment gateways like Razorpay).
- Communication Data: Records of your correspondence with us, including emails, chat logs, and phone call recordings.
- Demographic Information: Such as industry, company size, and your role within an organization.
1.2. Usage Data
This is information automatically collected when you access or use our website and services. It may include:
- Device Information: IP address, browser type, operating system, device identifiers, and mobile network information.
- Log Data: Pages visited, time spent on pages, access times and dates, and referring URLs.
- Service Interaction Data: Details about how you use our services, such as features accessed, messages sent (metadata, not content), call durations, and campaign performance data.
We may receive information about you from third-party sources, such as:
- Payment Processors: Information related to your transactions.
- Business Partners: Information from partners with whom we offer co-branded services or engage in joint marketing activities.
- Publicly Available Sources: Information from public databases or social media platforms.
We use the collected information for various purposes, including:
- Providing and Managing Services: To deliver our Bulk SMS, Voice Call, WhatsApp API, Web Application Development, and Printing services; to process transactions; and to manage your accounts.
- Communication: To respond to your inquiries, provide customer support, send service-related announcements, updates, and administrative messages.
- Marketing and Promotions: To send you promotional materials, newsletters, and information about new services, offers, or events that may be of interest to you. You can opt-out of marketing communications at any time.
- Improvement and Development: To analyze usage patterns, troubleshoot issues, improve website functionality, develop new features, and enhance the overall user experience.
- Security and Fraud Prevention: To protect our services, systems, and users from fraud, unauthorized access, and other security threats.
- Compliance and Legal Obligations: To comply with applicable laws, regulations, legal processes, and governmental requests, including DLT regulations for SMS/Voice services in India.
- Personalization: To tailor our services and content to your preferences and needs.
We may share your information with third parties in the following circumstances:
- Service Providers: We engage third-party companies and individuals to perform services on our behalf (e.g., payment processing, hosting, analytics, customer support). These providers have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes.
- Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Protection of Rights: We may disclose your information to protect our rights, property, or safety, or the rights, property, or safety of our users or others.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
4. Data Security
We implement reasonable technical, administrative, and physical security measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:
- Access: The right to request a copy of the personal information we hold about you.
- Correction: The right to request that we correct any inaccurate or incomplete personal information.
- Deletion: The right to request that we delete your personal information under certain conditions.
- Objection/Restriction: The right to object to or request restriction of our processing of your personal information under certain conditions.
- Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our website and hold certain information. Cookies are small data files stored on your device. We use them to:
- Operate and maintain our website and services.
- Analyze website traffic and usage patterns.
- Personalize your experience.
- Deliver targeted advertisements.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.
7. Third-Party Links
Our website and services may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the Privacy Policy of every site you visit.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to remove such information from our systems.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our website and services after any modifications constitutes your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your rights, please contact us: